Support

Questions, answered in the open

Most things about Hotels Spicy fit in a sentence or two. Every answer below is written out in full, and if yours is missing, email support@hotelsspicy.com.

Frequently asked

Is Hotels Spicy really free?

Yes. Every spin uses play coins that cost nothing. There is no shop, no subscription and no payment form anywhere on the site.

Can I win real money or prizes?

No. Coins have no monetary value and cannot be withdrawn, exchanged, transferred or redeemed for money, goods or services. Hotels Spicy is a social casino for entertainment only.

Why did my balance go back to 1,000?

Your balance is kept only in the open page. Reloading, closing the tab or moving between the home page and the game page starts a fresh 1,000-coin balance.

The Spin button is greyed out. What happened?

Spinning pauses when your balance is lower than the total bet. Lower the line bet with the minus button, or press “Reset balance” for another 1,000 coins.

How are results decided?

Each of the fifteen visible symbols is drawn independently at random using your browser’s cryptographic random number generator, weighted so common chips appear more often than the Arch. Paylines are then checked against the published paytable.

Do I need an account?

No. There is nothing to sign up for and no personal details are requested to play.

How old do I need to be?

You must be 18 or older to use Hotels Spicy.

The reels look stuck or the page won’t load properly.

Try refreshing, and make sure JavaScript is enabled. The game works in current versions of the major browsers on phones, tablets and computers. If the problem continues, email support@hotelsspicy.com with your browser and device.